- Introduction
Forever Winding Wool ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our e-commerce website (the "Site").
This Privacy Policy explains our current information practices and your choices. We may update it as our store or services change; the date above identifies the latest revision.
Information Collection
When you visit or make a purchase from the Site, we may collect the following personal information:
- Personal identification information (such as your name, email address, shipping and billing address, phone number, and payment information)
- Usage data (such as your IP address, browser type, device, operating system, pages viewed, and interactions with our store)
- Any other information you voluntarily provide when using our Site (such as product reviews or comments)
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your orders, inquiries, or requests
- Improve and personalize your shopping experience
- Maintain and improve the functionality and security of our Site
- Comply with legal and regulatory obligations
- Deliver purchased digital files and provide download and printing support
Third-Party Services
Our store is hosted on BigCommerce, which processes customer, order, and technical information to operate the storefront and checkout. Payments are handled by the payment provider you choose. We may receive payment status, transaction references, and limited billing details to manage your order; full payment credentials are handled by the payment services. Their own privacy policies also apply.
We also use service providers and store integrations for analytics, sales reporting, order management, shipping, and package protection. These services may process the customer, order, or technical information needed for their functions. Our configured integrations include Google Analytics 4 and PayHelm for analytics and reporting, LitCommerce for sales-channel management, and Route for package-protection services where used. Shipping carriers receive delivery information needed to send your order.
Cookies & Your Choices
Our store uses cookies and similar technologies for cart and checkout functions, site preferences, and analytics. Google Analytics 4 and PayHelm help us understand store activity and sales. You can review your choices through the cookie banner or the Manage Website Data Collection Preferences control on the storefront. You can also manage cookies in your browser; blocking necessary cookies may affect cart, sign-in, or checkout functions.
Service Emails & Marketing
We do not currently offer an email newsletter or an SMS marketing program. We still use your contact information for order confirmations, payment and shipping updates, digital-download access, and replies to customer inquiries.
Keeping Order & Business Records
We retain customer, order, and support information as needed to fulfill purchases, provide assistance, maintain security, and meet bookkeeping and legal obligations. Retention depends on the type of record and the purpose for keeping it. If you request deletion, some records may still need to be retained for those reasons.
Children's Privacy
Our Site is not specifically directed at children, but it is accessible to them. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at ForeverWindingWool@gmail.com, and we will take steps to delete their information from our systems.
Security
We take the security of your personal information seriously. We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
User Rights
Depending on applicable law and your circumstances, you may have rights to:
- Access the personal information we hold about you
- Rectify any incorrect or incomplete personal information
- Request the erasure of your personal information, subject to certain conditions
- Object to the processing of your personal information, in certain circumstances
To exercise any of these rights, please contact us at ForeverWindingWool@gmail.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Please note that we may need to verify your identity before processing your request. In some cases, we may not be able to comply with your request if there are legal or regulatory reasons that require us to retain your personal information.
Contact Us
If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact:
Kelly Holtsclaw
Forever Winding Wool
Email: ForeverWindingWool@gmail.com
Mailing address:
Kelly Holtsclaw
Forever Winding Wool
34 Harry Dr
Charleston, WV. 25320