Thank you for your purchase!
I desire that you are happy with your purchase. However, if you are on this page because you are unhappy with your purchase, you may return it to me for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition with all original tags and labels attached.
To return an item, please email me at ForeverWindingWool@gmail.com to receive authorization for your return. After receiving approval, place the item securely in its original packaging and mail your return to the following address:
Kelly Holtsclaw/Forever Winding Wool
34 Harry Dr.
Charleston, WV. 25320-7397
Please note that you will be responsible for all return shipping charges. I strongly recommend that you use a trackable method to mail your return. Refunds will not be issued for items lost in the return transit that did not have USPS tracking.
After receiving your return and inspecting the condition of your returned item, I will process your return or exchange. Please allow seven (7) days after receiving your item to process your return or exchange. I will notify you by email when your return has been processed.
The following item cannot be returned or exchanged:
*For defective or damaged products, please contact me at the contact details below to receive a full refund or exchange.
If you have any questions regarding my return policy or need to begin the return process, please contact me at: ForeverWindingWool@gmail.com.
Forever Winding Wool
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